Premium Pool Equipment Warranty Policy

Effective Date: 30/05/2025

At Premium Pool Equipment, we pride ourselves on offering only the highest quality pool equipment from Australia’s most trusted brands. This Warranty Policy outlines the coverage, conditions, and processes customers can expect when purchasing from us — ensuring total peace of mind.

🔒 Manufacturer Warranty Coverage

All products sold through Premium Pool Equipment are covered by the original manufacturer’s warranty. These warranties vary by brand, product type, and model — and they are the primary warranty agreements in effect.

🔧 Coverage Includes:

Pool Pumps, Filters, Heaters, Chlorinators, Control Systems, and Cleaners
Coverage generally ranges from 1 to 5 years, depending on the product and brand.
Robot Pool Cleaners and Smart Equipment
Most brands offer 2 to 3 years warranty, sometimes with additional motor warranty coverage.
Spare Parts and Accessories
These may carry limited warranty periods, often 6 to 12 months, if applicable.
Consumable Items (e.g. seals, o-rings, cartridges)
These are generally not covered under warranty unless proven to be faulty upon receipt.

⚠️ Important: We always honour the official manufacturer’s warranty. We do not override, alter, or contradict these warranties. Full details for each brand’s warranty terms can be found via the manufacturer’s website or upon request from our team.

🛠️ Professional Installation & Warranty Validity

To ensure your product is eligible for full warranty coverage:

Installation must be completed by a qualified, licensed technician.
Compliance with manufacturer installation guidelines is essential.
Any damage resulting from incorrect installation or modification may void the warranty.

✅ We offer certified installation services in the Perth Metro area and other selected regions. Choosing our professional service helps guarantee the product meets all warranty conditions.

📋 Making a Warranty Claim

To initiate a claim, please contact our support team with the following:

Full name and contact details
Order number and purchase date
Product name and serial number (if available)
Proof of installation by a certified technician (if required)
A detailed description of the issue
Supporting images or videos (where applicable)

📩 Email: admin@premiumpoolequipment.com

📞 Phone: [Insert Number]

📝We will assess your claim and liaise with the manufacturer as needed. Once approved, the item may be repaired, replaced, or refunded, depending on the manufacturer’s resolution process.

🚫 What’s Not Covered

Warranties will not apply if:

The product was not installed by a qualified technician
There is evidence of misuse, neglect, abuse, or unauthorised repair
Consumable parts have worn out through normal use
There is damage from external factors (e.g. storms, pests, water chemistry imbalance, or power surges)
Installation error has caused product failure

🧾 Proof of Purchase

All warranty claims require a valid proof of purchase. Please retain your invoice or order confirmation for your records.

💎 Why Choose Premium Pool Equipment?

We only sell trusted brands with solid warranty support
Professional Installation: Certified technicians ensure proper setup and compliance with warranty terms
Local Presence: Our WA-based team delivers local, reliable support
Customer-Centric Approach: We act as your warranty advocate — prioritizing communication and swift resolution with all claims
Transparent, honest policies with no hidden surprises

📌 Final Notes

This Warranty Policy is designed to reflect the actual warranties provided by our supplier brands. It is subject to change as manufacturers update their terms. For the latest and most accurate information, contact us or refer directly to the product brand’s documentation.