Shipping Policy

Effective: 30/05/2025

At Premium Pool Equipment, our mission is to deliver your order quickly, professionally, and with complete transparency. Whether you’re ordering a compact accessory or a full equipment system, your order is treated with care and precision from checkout to delivery.

Shipping Coverage

We proudly ship Australia-wide.

• Smaller Items (e.g. pool test kits, chlorinator cells, spare parts):
  Shipped via Australia Post or StarTrack, with tracking provided upon dispatch.
• Bulky or Heavy Items (e.g. pumps, filters, heaters, pool covers):
  Delivered by specialist freight providers such as TNT, Toll IPEC, or Allied Express. These deliveries may require coordination for safe and timely handling.
• Metro & Regional Zones:
  We service both metro and regional areas. For remote locations, extended delivery timeframes may apply, and we’ll contact you directly if special delivery arrangements are required.

Order Processing Times

• Orders are processed within 1–2 business days.
• Same-day dispatch is available for orders placed before 12:00 PM AWST on business days.
• Orders placed after this time, on weekends, or public holidays will be processed the following business day.

Local Advantage: Being based in WA allows us to dispatch West Coast orders rapidly and efficiently — reducing delays and improving delivery speed for WA customers.

Estimated Delivery Timeframes (after dispatch)

Note: Delivery times are estimates and may vary based on location, freight method, and product size.

Shipping Rates

Shipping rates for orders placed with Premium Pool Equipment are calculated based on a range of factors, including but not limited to:

• Product size and weight
• Order value
• Freight classification (standard, bulky, palletised or oversize)
• Dispatch location (local warehouse or supplier-direct)
• Stock availability
• Delivery destination (metro, regional, or remote)
• Carrier surcharges and fuel adjustments

Our current shipping rates

All rates are in AUD and include GST. The exact cost for your order is always calculated and shown at checkout before you pay.

Orders of 30 kg and over

Freight for items of 30 kg and above is quoted on a case-by-case basis. Weight alone does not set the price — a compact 31 kg carton and an 80 kg irregular or palletised item freight very differently — so we confirm the cost directly with our carrier and agree it with you during the purchasing process, before any charge applies.

Shipping charges are either:

• Calculated automatically at checkout where available; or
• Quoted separately where freight requires manual assessment; or
• Confirmed after purchase if order details require supplier coordination

For certain large, heavy, fragile, or specialist items (including but not limited to heat pumps, large filters, pool covers, and palletised goods), additional freight charges may apply beyond standard checkout rates.

Where freight costs materially differ from automated checkout estimates due to supplier location, stock transfers, remote delivery zones, or freight reclassification, Premium Pool Equipment reserves the right to:

• Contact the customer to confirm updated freight charges;
• Provide a revised freight quote; or
• Offer the option to proceed with adjusted freight pricing or cancel the order for a full refund.

Free shipping promotions (where offered) may exclude:

• Oversized or pallet freight
• Remote or regional delivery zones
• Special order or supplier-direct dispatch items

We aim to provide fair and competitive freight pricing without artificially inflating product prices to absorb shipping costs.

Bulky & Oversized Item Handling

Large, heavy, or fragile items require special care.

• We use trusted freight providers with experience handling pool equipment.
• Deliveries may involve tail-lift trucks or coordinated drop-off times.
• A customer service representative may contact you to ensure smooth delivery.
• These items may not be eligible for PO Boxes or parcel lockers.

Rest assured, we treat every bulky shipment with professionalism, care, and attention to detail — from warehouse to your doorstep.

PO Boxes & Parcel Lockers

• PO Boxes: Accepted for smaller items sent via Australia Post.
• Parcel Lockers: Supported where item dimensions allow.

Order Tracking

Once your order is dispatched, you’ll receive a confirmation email with a tracking link. You can follow the progress of your delivery via the carrier’s platform.

Track your order in real time from dispatch to delivery — giving you confidence every step of the way.

Authority to Leave (ATL)

Want your order left without a signature?

• Select “Authority to Leave” at checkout and provide any specific delivery instructions.
• Where you choose Authority to Leave, your parcel is left unattended at the address you nominate, at your risk. This does not limit your rights under the Australian Consumer Law.

ATL is ideal for secure residential drop-offs or workplaces. Please ensure the address is safe and accessible.

Delivery Issues or Questions?

Something not quite right?

Contact our team at:

admin@premiumpoolequipment.com

0437 958 125

We take shipping seriously. If something goes wrong, our local team will act quickly and professionally to make it right.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Delivery timeframes are estimates, but we must still deliver within a reasonable time.

Until your order reaches you it remains our responsibility. If an item arrives damaged, goes missing in transit, or does not arrive within a reasonable time, contact us and we will put it right — we deal with the carrier on your behalf. Please check your order on arrival and tell us as soon as you can, ideally within 48 hours, so we can act quickly. Nothing in this policy limits your rights under the Australian Consumer Law.

Why Choose Premium Pool Equipment?

• Locally Based in WA – Fast order turnaround and lower delays for West Coast customers
• Reliable National Network – Partnered with trusted carriers for consistent delivery
• Real-Time Order Tracking – Follow your order from our warehouse to your doorstep
• Expert Support & Advice – Help available before and after purchase
• Transparent Pricing – Know your shipping costs upfront
• Professional Handling – Every order is treated with care and respect